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Quality

At OTS, quality is, above all, about people.
It is the care we invest in every solution we create and every partnership we build. Our goal? For our customers to feel confidence and trust in every step they take with us.

That’s why we continuously evolve. We listen, learn, and improve through structured processes and mechanisms embedded across all our activities. This commitment is reflected at every stage, from product development to day-to-day customer service.

For us, quality is not static. It is an ongoing commitment to becoming better, ensuring that every experience with OTS reaffirms your choice.

Certifications

OTS implements an integrated Management System covering Quality, Information Security, IT Service Quality, Personal Data Protection, Environmental Management, Occupational Health and Safety, Anti-Bribery, Non-Formal Education Provision, Road Safety, and Business Continuity, in accordance with International ISO Standards, for the following scope:
  • Design, Development, Implementation and Support of Software
  • Design, Development, Implementation and Configuration Services for Smart City Solutions
  • Delivery of IT Projects
  • Software as a Service (SaaS) Provision
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tuv-2013
tuv-2019
tuv-2015
tuv-2018
tuv-2019
tuv-2017
tuv-2016
tuv-2012
tuv-2012

Hellenic Institute of Customer Service

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As part of our commitment to continuously enhancing the customer experience, OTS has been a member of the Hellenic Institute of Customer Service since 2013.
 
We strongly believe in the Institute’s mission to promote the importance of service excellence and to strengthen the role of everyone who contributes to the customer experience. Through our participation, we actively support the development of a modern service culture and the sharing of best practices that elevate customer experience.
 
For us, this membership is not a formality. It is a conscious choice that reflects our commitment to continuous improvement. Because at OTS, quality and customer experience are not just goals—they are the foundation on which we build every partnership.

Awards & Distinctions

Best Workplaces™ Hellas 2024

Great Place to Work® 2023

SHARE Equality Label 2022

Great Place to Work® 2022

Great Place to Work® 2021

Impact Bite Awards 2018

Best City Awards 2017

OTS won the GOLD award, the highest honor, in the Mobility & Transportation category for its "Real-Time Traffic Management Actions Using Specialized Applications" with the ParkaLot application.

Best City Awards 2016

OTS was honored with the GOLD award in the Green City category for the YDATA.eu platform for water resource management. YDATA offers a comprehensive solution for water resource management, including smart metering, electronic billing and payments, and easy preparation of Water Safety Plans, tailored for municipalities and water management bodies.

BITE Awards 2014

OTS received the "Excellence in Performance" award in the "E-Democracy/Open Governance" category for the "New Diavgeia" project.

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